I did say good dealers. not all dealers are worth this relationship and not all can even pull such favors. but if a good dealer doesn't know you well, it can't do any favors for you. specially post warranty good will, which requires a lot of work on their behalf, since it is really a favor.
as for Biza's shock. the whole situation has been handled wrong by the dealer. keep in mind that BMW doesn't make shocks, so it's not even a reflection of quality of the brand as a whole. so, to say I am moving to another brand because my shock leaks is a bit weird.
look at this situation:
you buy a bike with the best warranty in the business, at least in the US they have the best by far.
your shock leaks while the bike is under warranty? Solution - change shock under warranty. Simple, done deal and happy riding.
For whatever reason that shock was not replaced and it was rebuilt? Why is that? Was the bike not under warranty then? If it was it's a real shame that the bad part wasn't replaced. There is no excuse for it.
If the bike wasn't under warranty when the shock leaked, that's a whole other story, it would then mean that 2 good wills have been already offered.
Assuming that the bike was under warranty and someone decided to be cheap and not do this right. so, the bad part is now "fixed" and of course it leaks a second time. What to do here? CHANGE THE DAMN PART. it's obviously a bad part as fixing didn't work.
But not in this case, not knowing if the bike was or wasn't under warranty we have two results here.
If it was under warranty, again, someone made an awfully bad mistake by trying to fix the bad part yet again. This is actually silly and should have never happened. So, the part gets fixed under warranty, instead of being replaced now for second time.
If the bike wasn't under warranty, the part has been fixed as good will for the second time.
Now it's leaking for the 3rd time. It reminds me of a "3 Stooges" short film.
So, now we got either two good wills performed already, or someone just doesn't get it that this shock is simply not repairable.
this whole story doesn't make sense and I tried to explain to Biza how wrong he is to say that he is going to Yamaha. as if that would make any difference.
And I don't get you at all by backing it, since there is simply no logic whatsoever in this topic...